Because endlessly refreshing booking systems and second-guessing visa requirements probably isn’t how you want to spend your mornings, afternoons and evenings.

We help simplify the process, reduce unnecessary stress and provide reliable guidance throughout your application and visa journey.

We regularly support individuals, professionals, businesses, couples, families, friendship groups and corporate teams travelling together.

We currently assist with Schengen visa applications across all major Schengen countries and multiple visa centres throughout the United Kingdom, Ireland, UAE, Canada, South Africa and Australia.

We do not hold or sell appointments and have no affiliation to the visa centre or Embassy. Appointment availability is live and changes daily. Once you are onboarded, we actively monitor the live system and attempt to secure an available slot on your behalf.

For clients travelling on tighter timelines, we can also assist with formally engaging the visa centre regarding priority or emergency appointments (subject to their availability).

As an independent visa support service, we have no influence over the outcome or decisions made by the visa centre or Embassy. Our role is to help secure your appointment, and if you require a review, ensure your full application is compliant, well-organised and presented in the strongest possible way.

For standard appointment booking services, payment is only due once an appointment has been successfully secured on your behalf. Certain priority, emergency or premium routes may require upfront payment depending on the visa centre and service type.

Simply get in touch using any of the options in the Contact section below. We’re available via email, our online contact form or social media.

To help us understand your requirements, please include:

1. Your Location: City/Town
2. Destination: Main Schengen country/countries
3. Travel Dates: Intended departure and return dates
4. Purpose of Travel: Tourism, Friends/Family, Business, EU/EEA Family, Medical, Study or Other
5. Travellers: Number of applicants and children’s ages

Yes. You may cancel the service at any time prior to an appointment being secured. As social media channels (including Facebook, WhatsApp, Instagram and other wider public platforms) are not strictly monitored every day, cancellation requests should be formally emailed to hello@ssuk.me.
Once an appointment has been successfully secured based on the availability provided during onboarding, the service is considered fulfilled and the applicable service fees become payable (regardless of whether you choose to attend the appointment or not).
In cases involving last-minute changes, we will always try accommodate you where possible and may assist with rescheduling options subject to availability and applicable fees.

We understand that visa applications contain highly personal and sensitive information. Client confidentiality and responsible handling of documentation are extremely important to us throughout the process and we adhere strictly to all UK GDPR requirements.

1. About this website

This website is operated by a sole trader, Sherwyn Pon, trading as Schengen Solutions UK and provides general information about our business, services and Schengen visa support.

Information provided on this website is for general informational purposes only and does not constitute legal or immigration advice. Visa requirements, procedures and practices may change and information on this website should not be relied upon as a substitute for requirements or instructions issued by the relevant Embassy, Consulate or visa processing centre.

Accessing this website, contacting us or submitting an enquiry does not constitute onboarding or engage Schengen Solutions UK to provide any service.

Services are provided only once a client has completed the applicable onboarding process and agreed to our separate Terms & Conditions.

2. Use of the website

You may use this website for lawful purposes only.

You must not:

• use the website in breach of any applicable laws or regulations;
• attempt to gain unauthorised access to the website, servers or connected systems;
• introduce viruses, malware or other harmful code;
• interfere with the operation, security or functionality of the website;
• use automated tools, bots, crawlers or scripts to access, scrape or extract website content or data;
• use website content for commercial purposes without our prior written consent; or
• use website content, materials or data for the training, development or operation of artificial intelligence or machine learning systems without our prior written consent.

3. Intellectual Property

Unless otherwise stated, all content on this website, including text, branding, logos, layouts, graphics, written materials, original imagery, design elements and other materials, is owned by or licensed to Schengen Solutions UK and is protected by applicable intellectual property laws.

Third-party content, including embedded videos, media, social media content and external platform integrations, remains the property of the relevant third-party owners and is displayed subject to their applicable terms.

Nothing on this website grants any licence or right to use our website content except as expressly permitted by law or with our prior written consent.

You must not, without our prior written consent:

• reproduce, distribute, republish or commercially exploit website content;
• scrape, mine or harvest website data or content; or
• frame, mirror or otherwise reproduce any part of the website.

We reserve all rights in and to the website and its content.

4. Contact Forms and Enquiries

Where you submit information through this website, you confirm that the information provided is accurate and that you have the authority to provide it.

We will use the information you provide to respond to your enquiry and administer communications relating to it, in accordance with our Privacy Policy.

Submitting an enquiry does not constitute onboarding, create a client relationship or oblige Schengen Solutions UK to provide any service.

Further information regarding how we collect, use and protect personal information is set out in our Privacy Policy.

5. Visa Information and Third Parties

Information concerning visa requirements, appointment availability, processing times, fees, procedures and related matters may originate from or depend upon Embassies, Consulates, visa processing centres and other third parties and may change without notice.

Schengen Solutions UK is an independent service provider and is not affiliated with any Embassy, Consulate or visa processing centre.

We do not control the availability of visa appointments, visa processing times or decisions made by the relevant authorities.

The relevant Embassy, Consulate or competent authority remains solely responsible for determining visa applications, applicable requirements, processing times and visa outcomes.

6. Third-Party Links and Platforms

This website may contain links to third-party websites, services or platforms for convenience and informational purposes.

We are not responsible for the content, security, availability or practices of third-party websites or services.

Accessing or using any third-party website, platform or service is at your own discretion and may be subject to that third party’s own terms and privacy policies.

7. Website Availability and Disclaimers

This website is provided on an “as is” and “as available” basis.

While we endeavour to keep information accurate and up to date, we do not guarantee that the website will always be available, secure, error-free or uninterrupted, or that all content will always be accurate, complete or current.

We reserve the right to modify, update, suspend or withdraw the website or any part of it at any time without notice.

To the fullest extent permitted by law, all warranties, representations and implied terms relating to the website and its content are excluded.

8. Limitation of Liability

To the fullest extent permitted by law, Schengen Solutions UK shall not be liable for any loss, damage, liability, cost or expense arising from:

• use of or reliance upon this website or its content;
• inability to access or use the website;
• inaccurate, incomplete or outdated information originating from third parties;
• viruses, malware or other harmful components; or
• third-party websites, platforms, services or content linked from this website.

Nothing in these Terms of Use excludes or limits any liability which cannot lawfully be excluded or limited under the laws of England and Wales.

These limitations relate to use of the website. Services provided to clients are governed separately by our Terms & Conditions.

9. Privacy

Our collection and use of personal information through this website is governed by our Privacy Policy.

10. Changes to these Terms

We may update these Website Terms of Use from time to time.

The latest version will be published on this website together with the applicable effective date.

11. Governing Law

These Website Terms of Use are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or connected with these Terms or use of this website shall be subject to the jurisdiction of the courts of England and Wales.

Effective date: 1 August 2026

Schengen Solutions UK. All rights reserved.

This Privacy Policy explains how Schengen Solutions UK collects, uses, stores and protects personal data when you contact us, submit an enquiry, complete our onboarding process or use our services.

We are committed to handling personal data responsibly, securely and transparently in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

Schengen Solutions UK is the trading name of Sherwyn Pon, a sole trader based in the United Kingdom.

For the purposes of applicable data protection law, Sherwyn Pon trading as Schengen Solutions UK is the data controller responsible for the personal data described in this Privacy Policy.

For privacy and data protection enquiries, you can contact us at hello@ssuk.me.

2. Personal data we collect

We may collect and process personal data including:

• your name;
• email address;
• telephone and WhatsApp number;
• home address and postcode;
• date of birth;
• nationality;
• passport copies and passport or travel document information;
• immigration or residency information where relevant to your application;
• intended travel destination(s) and travel dates;
• purpose of travel;
• information about other applicants travelling with you;
• appointment and visa application information;
• information and documentation you provide as part of our onboarding process;
• supporting documentation provided as part of our document vetting service;
• information contained in enquiries, correspondence and communications with us; and
• payment, invoicing and transaction information.

Where necessary to provide our services, supporting documents supplied to us may contain additional personal information, including financial, employment, accommodation, travel, family or other information relevant to a visa application.

We do not process payment card information directly through our website.

3. Information relating to other applicants

Where you provide personal information about another person, including a spouse, partner, family member, child, colleague or other applicant, you confirm that you have the appropriate authority or permission to provide that information to us.

Where information relates to a child or minor, it should be provided by or with the authority of their parent, guardian or other person legally entitled to act on their behalf.

4. How we collect personal data

We may collect personal data:

• directly from you when you contact us or submit an enquiry;
• when you complete our onboarding process;
• when you provide documents or information in connection with our services;
• through communications with us, including telephone calls, email, SMS, WhatsApp and social media messaging; and
• through forms completed on our website.

We do not record telephone calls.

5. How we use your personal data

We may use personal data to:

• respond to enquiries;
• assess how we may be able to assist you;
• onboard clients and administer our services;
• facilitate and secure visa appointments;
• assist with priority or emergency appointment requests where applicable;
• review supporting documentation where our document vetting service has been requested;
• communicate with you regarding appointments, applications and our services;
• communicate or liaise with relevant visa processing centres and appointment service providers where reasonably necessary to provide the services you have requested;
• prepare and issue invoices and administer payments;
• maintain appropriate business and client records;
• operate and administer our services;
• maintain information security;
• prevent fraud, misuse or unlawful activity;
• comply with legal, regulatory, tax and accounting obligations; and
• establish, exercise or defend legal claims, including debt recovery and dispute resolution.

We do not sell personal data to third parties.

We do not use personal data for direct marketing communications unless there is an appropriate lawful basis for doing so.

6. Lawful bases for processing

The lawful basis we rely upon will depend on why we are processing your personal data. These may include:

• Contract – where processing is necessary to take steps at your request before entering into a contract or to provide services under our agreement with you. This may include onboarding, appointment booking, document vetting and communicating with you in connection with those services.
• Legitimate interests – where reasonably necessary to respond to enquiries, operate and administer our business, maintain appropriate records, protect our business, prevent misuse, recover outstanding amounts and establish, exercise or defend legal claims.
• Legal obligation – where processing is necessary to comply with applicable legal, tax, accounting or regulatory requirements.
• Consent – where consent is required or is otherwise the appropriate lawful basis for the particular processing activity.

Where we rely on legitimate interests, we consider the nature and purpose of the processing and balance our interests against the rights and interests of the individuals concerned.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Who we share personal data with

We may share personal data where reasonably necessary to provide our services, administer our business or comply with our legal obligations.

Depending on the circumstances, this may include:

• visa processing centres and appointment service providers officially appointed by the relevant Embassy, Consulate or competent authority, where necessary to provide the services you have requested;
• email, communication and productivity service providers;
• cloud storage, document management and online form providers;
• website hosting and infrastructure providers;
• banking and payment service providers, including providers used to generate or administer payment links;
• accounting, invoicing and payment administration providers;
• social media and messaging platforms where you communicate with us through those platforms;
• professional advisers, including accountants and legal advisers;
• debt recovery providers or legal representatives where reasonably necessary; and
• other technology and operational service providers reasonably required to provide our services and administer our business.

We only share personal data where there is an appropriate reason for doing so and seek to limit the information shared to what is reasonably necessary for the relevant purpose.

Some of the third-party technology and operational service providers we use may process personal data outside the United Kingdom.

Where we transfer personal data outside the United Kingdom, we will do so in accordance with applicable UK data protection law and use appropriate safeguards where required.

8. Third-party websites and platforms

Our website may contain links to third-party websites, social media platforms or other external services.

Those third parties may collect and process personal information in accordance with their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites or platforms.

9. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and processed. Retention periods may vary depending on the nature of the information, the services provided and the purpose for which the information is held.

When determining how long personal data should be retained, we take into account factors including:

• whether the information remains necessary to provide, complete or administer our services;
• whether it is necessary to maintain appropriate records of client instructions, onboarding, appointments and services provided;
• whether the information may reasonably be required to respond to subsequent enquiries, complaints or disputes;
• whether it may be necessary to establish, exercise or defend legal claims, including in relation to payment or the performance of our services;
• any applicable legal, tax, accounting or regulatory record-keeping requirements; and
• the nature of the information and whether there remains a legitimate and proportionate reason for retaining it.

Different categories of personal data may therefore be retained for different periods. In particular, passport copies, supporting visa documentation and other application documents will generally be retained for a shorter period than contractual records, appointment records, material client correspondence, invoices and transaction records.

We periodically review the personal data we retain. Where information is no longer reasonably required for the purpose for which it was collected, or for an applicable legal, contractual or legitimate business purpose, it will be deleted or securely disposed of.

10. Your rights

Subject to applicable data protection law, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data in certain circumstances;
• object to certain processing;
• request restriction of processing;
• request transfer of certain personal data;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the Information Commissioner’s Office or another relevant supervisory authority.

These rights are not absolute and may be subject to exemptions or other legal requirements.

We do not currently undertake automated decision-making or profiling which produces legal or similarly significant effects.

Further information regarding your data protection rights is available from the Information Commissioner’s Office (ICO).

11. Data security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.

Access to personal data is limited to persons and service providers who reasonably require access for the purposes for which the information is processed.

While we take appropriate steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or the way in which we process personal information.

The latest version will be published on our website together with the applicable effective date.

13. Contact

For privacy or data protection enquiries, or to exercise any of your data protection rights, please contact:

Schengen Solutions UK
Email: hello@ssuk.me

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Effective date: 1 August 2026

Schengen Solutions UK. All rights reserved.